Privacy Policy

Privacy Policy
Last updated on 09-Jan-2025
Effective date: 09-Jan-2025

This Privacy Policy describes the policies of Vertical Imaginae Solutions SL, Avda. Francesc Macià, 30, 1º 1ª, Barcelona 08208, Spain, email: info@imaginae.net, phone: 935 37 74 44 about the collection, use, and disclosure of your information that we collect when you use our website (https://www.imaginae.ai). Artificial Intelligence technology solutions for businesses and organizations. By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.
We may modify this Privacy Policy at any time without notice and will post the revised Privacy Policy on the Service. The revised Policy will become effective 180 days after it is posted on the Service and your continued access or use of the Service after that time will constitute your acceptance of the revised Privacy Policy. We therefore encourage you to periodically review this page.

Information we collect:

We will collect and process the following personal information about you:

• Name
• Email

How we use your information:

Usaremos la información que recopilamos sobre usted para los siguientes fines:

• Customer feedback collection
• Support

If we want to use your information for any other purpose, we will ask for your consent and will use your information only after receiving your consent and then only for the purpose or purposes for which you gave consent, unless we are required by law to do otherwise.

Retention of your information:

We will retain your personal information with us for 90 days to 2 years after you cancel your account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as for record keeping or reporting purposes under applicable law or for other legitimate reasons such as enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, which does not identify you (directly or indirectly), may be stored indefinitely.

Your rights:

Depending on applicable law, you may have the right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information with another entity, withdraw any consent you have provided to us to process your data, the right to lodge a complaint with a legal authority, and other rights that may be relevant under applicable laws. To exercise these rights, you may write to us at info@imaginae.net. We will respond to your request in accordance with applicable law.
Please note that if you do not allow us to collect or process the required personal information or withdraw your consent to process it for the required purposes, you may not be able to access or use the services for which your information was requested.

Cookies:

For more information about how we use these tracking technologies and your choices regarding them, please see our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and accordingly we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Complaints/Data Protection Officer:

If you have any questions or concerns about the processing of your information that is available to us, you can email our Complaints Officer at Vertical Imaginae Solutions SL, Avda. Francesc Macià, 30, 1º 1ª, email: info@imaginae.net. We will address your concerns in accordance with applicable law.